Home / Customer Experience

[We are building new capabilities across contact center, cloud, data analytics, and customer experiences to help customers reach HUD and gain better access to our services.].

Customer-Centric IT Modernization

We are building new capabilities across contact center, cloud, data analytics, and customer experiences to help customers reach HUD and gain better access to our services.

Cybersecurity is a Priority at HUD

The Office of the Chief Information Officer increased the allocation of its IT budget to cybersecurity from 4% to 15% to keep our–and your—data safe. HUD appointed a full-time Chief Information Security Officer and implemented a 24x7 Security Operation Center to enable better detection and response.

Investing in FHA IT Modernization

FHA is building a new, state-of-the-art technology system, transforming program participants’ interactions with FHA across a single, flexible technology platform.

[HUD’s CIO Council is recognized for modernizing five of HUD’s most critical business systems by migrating them to a cloud-based application suite.].

HUD CIO Council Wins a Gears of Government Council Award

HUD’s CIO Council is recognized for modernizing five of HUD’s most critical business systems by migrating them to a cloud-based application suite.

[We’ve developed mobile apps to connect you with HUD on the go].

Serving You Where You Are

We’ve developed mobile apps to connect you with HUD on the go.

[Gears of Government Awards recognize individuals and teams across the Federal workforce whose dedication supports exceptional delivery of key outcomes for the American people, specifically around mission results, customer service, and accountable stewardship.].

HUD Wins 13 Gears of Government Awards

Gears of Government Awards recognize individuals and teams across the Federal workforce whose dedication supports exceptional delivery of key outcomes for the American people, specifically around mission results, customer service, and accountable stewardship.

[We have saved thousands of manpower hours with Robotics Process Automation (RPA), increasing efficiency and improving our ability to deliver on our mission, services, and stewardship.].

Introducing Robotics at HUD

We have saved thousands of manpower hours with Robotics Process Automation (RPA), increasing efficiency and improving our ability to deliver on our mission, services, and stewardship.

[We took the time to hear from our seniors and their caretakers about their affordable housing challenges so we can improve.].

Housing for Our Seniors

We took the time to hear from our seniors and their caretakers about their affordable housing challenges so we can improve.

[We launched an app called ExAM4 that updates and simplifies the physical inspection process for the Housing Choice Voucher program to make resident homes safer. The app resulted in an increase in the number of inspections to over 5,000 a month and a customer satisfaction rate of 84%.].

Simplifying Physical Inspections

We launched an app called ExAM4 that updates and simplifies the physical inspection process for the Housing Choice Voucher program to make resident homes safer. The app resulted in an increase in the number of inspections to over 5,000 a month and a customer satisfaction rate of 84%.

[We’re working to make to make HUD-assisted affordable housing property owners more aware of inspection standards and protocols via the NSPIRE Demonstration, with the goal to improve inspection results and better identify substandard properties.].

Improving Inspection Results

We’re working to make to make HUD-assisted affordable housing property owners more aware of inspection standards and protocols via the NSPIRE Demonstration, with the goal to improve inspection results and better identify substandard properties.

Previous Next

HOW CAN WE HELP?