HUD WINS 13 GEARS OF GOVERNMENT AWARDS!
Gears of Government Awards recognize individuals and teams across the Federal workforce whose dedication supports exceptional delivery of key outcomes for the American people, specifically around mission results, customer service, and accountable stewardship.
See HUD’s 2020 awards below.
Chief Information Officers Council
Modernized five of HUD’s most critical
business systems by migrating them to a
cloud-based application suite. Their work
enabled functional and technical
enhancements to be completed quicker
at a lower cost, saving taxpayers $8
million.
Deobligation Recovery & Aged Audits Team
Returned $167 million in appropriations
to the Office of Housing to support
housing programs for low income,
homeless, and struggling families
nationwide. The funds will be utilized
through HUD housing programs to
encourage self-sufficiency and financial
stability and to reduce the average
length of homelessness.
FHA Customer Transformation Team
Streamlined refund and adjustment
requests from lenders, saving staff over
2,100 hours of work time. Their efforts
reduced request processing time from 60
to 21 days.
Fair Housing Risk Assessment Team
Used the Risk Assessment Tool to identify
noncompliance with fair housing and
civil rights requirements for more than
6,500 Community Planning and
Development (CPD) grantees, Public
Housing Authorities (PHAs), and
multifamily property owners. Their work
ensures housing equity and effective use
of staff resources.
Veterans STEM Innovation Networks Team
Developed a national program
empowering low-income youth through
hands-on science, technology,
engineering, and math activities. Their
efforts impart learning strategies that
help students spark and sustain a career
in STEM.
HUD Fair Housing
Team
Negotiated a landmark ten-year
agreement providing affordable accessible
housing in LA. Their work breaks down
barriers that were preventing those with
disabilities from finding housing.
Housing Choice Voucher Utilization Dashboards Team
Created two interactive dashboards that
display key performance metrics for the
Housing Choice Voucher (HCV) program
and the special purpose vouchers within
HCV. This work gives PIH’s leadership
and field staff an accurate picture of
national trends, assists in risk
monitoring, and helps predict which
PHAs have the potential for budget
shortfalls.
Leveraging the Power of Innovation Team
Applied Robotics Process Automation to
improve five processes across the
organization. Their efforts saved over
5,000 staff hours, triggered a culture
change, and laid the foundation for
financial transformation.
Midwest Multifamily Technology Team
Developed an Annual Financial Statement
review sheet that has generated over
$250,000 man-hour cost savings per
year per region. The tools they built
standardize how work is completed, give
staff access to vital information in an
easy-to-use format, promote efficiency,
and utilize data that was not previously
available.
National Performance Metrics Dashboard Team
Developed the National Performance
Metrics Dashboard that collects data
from programs across HUD to set targets
for critical Secretarial and Departmental
initiatives. Their work helps teams
understand what needs to happen in
their community and then document
their effort and results.
REAC ISDV
Team
Developed an app, Inspection ExAM4,
now used to conduct an average of
5,000 inspections each month. By
merging technology and data, the team
streamlined the inspection process and
increased customer satisfaction from 22%
to 84%.
Home Equity Conversion Mortgage Claims Team
Managed the Federal Housing
Administration's (FHA) reverse mortgage
program, reviewing overdue Home Equity
Conversion Mortgage Claims to reduce
the significant backlog. By February
2019, the team had processed 14,195
claims, approving 94%, returning almost
$3 billion back to the industry.
Financial Transformation Team
Streamlined business processes and
improved internal controls that impact
Financial Reporting in the CFO’s Office of
Accounting. The team has remediated a
material weakness from FY’s 2018 audit
report, developed SOPs that will help
close multiple audit recommendations,
and improved data in the accounting
systems to achieve greater compliance
with the Digital Accountability and
Transparency Act.
To learn more about what’s happening around CX at HUD, visit us here.