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Inspection Information for Residents
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Inspections resume after a temporary pause due to the COVID-19 pandemic

In-person inspections increased in June for public and multifamily housing properties. Due to the pause, there are many properties waiting for an inspection. Please be patient as an inspector may not come to your property right away. The Property and Unit Inspections flyer (PDF) provides more details and is available in 19 languages.

Housing choice voucher properties are also being inspected. Contact your local public housing agency for changes that may be in place due to the pandemic.

Find more COVID-19 resources for renters.

 

On this page

 

Down arrowHUD property and unit inspections

Down arrowReport an issue or concern

Down arrowStep-by-step: REAC inspection process

Down arrowProperties that fail inspection

Down arrowGet help and other resources

 

 

HUD property and unit inspections

What is a HUD (or “REAC”) inspection?

[Icon: HUD property and unit inspections: What is a HUD (or “REAC”) inspection?]

HUD provides affordable homes through several rental assistance programs. These programs include public housing, multifamily housing, and housing choice vouchers (Section 8).

These HUD-assisted properties are inspected to make sure they are decent, safe, and sanitary. HUD’s Real Estate Assessment Center (REAC) sets the inspection standards and oversees inspections. These inspections are known as REAC physical inspections.

HUD requires REAC inspections. During an inspection, HUD inspectors check to make sure your property manager or landlord is following HUD’s inspection standards. Inspectors may find issues that your property fix at once to meet HUD’s standards and ensure that your home is decent, safe, and sanitary.

Inspections are meant to help and protect you. Inspectors make sure you are being provided a decent, safe, and sanitary home. They are not there to assess you as a tenant or to check if your home is clean.

Rental assistance programs +

HUD provides rental assistance through several programs, including:

  • Public housing: Public housing properties are owned by the state and managed by public housing agencies (PHAs). PHAs are local government authorities that act on HUD’s behalf. They manage many of HUD’s programs and services. Public housing ranges from single-family homes to high-rise apartments.
  • Multifamily housing: Multifamily properties are privately-owned, but the owner gets funding from HUD to provide affordable housing. Residents search for an apartment and submit a rental application directly to the property.
  • Housing choice vouchers (Section 8): Individuals or families with housing choice vouchers find their own place and use the voucher to pay for all or part of the rent. Homes can vary and include apartments, single-family homes, and townhomes. This program includes the HUD-Veterans Affairs Supportive Housing Program.

Inspection standards +

Inspection standards vary by the type of housing you live in.

Standards for public housing, multifamily housing, and HUD-funded nursing homes and assisted living facilities:

Standards for housing choice voucher (Section 8) units:

  • Housing Quality Standards (HQS)

HUD is testing new inspection standards. Some properties have volunteered to participate in testing a new inspection process. The standards focus on resident homes (units) and serious health and/or safety issues like lead-based paint hazards and mold. Before finalizing the standards, HUD is getting feedback to find out what works and what doesn’t. The new standards are called the “National Standards for the Physical Inspection of Real Estate” or NSPIRE. Some housing choice voucher units are also being inspected using these standards and known as the National Standards for the Physical Inspection of Real Estate for Vouchers (NSPIRE-V). Previously, these units were part of the Uniform Physical Condition Standards for Vouchers demonstration or UPCS-V.

Common issues (deficiencies) found during HUD inspections +

The following are examples of things HUD inspectors make sure are functional and in good condition during an inspection. If there is an issue, they will report it as a deficiency in the inspection report. If you notice any of these items need repair, tell your property manager or landlord right away.

  • Doors lock or latch properly. The door’s surface is undamaged (for example, no holes or rust). Door frames and trim are not damaged.
  • There is a refrigerator and it is working.
  • Windows are in good condition and open and close. They are lockable. They have screens. There are no cracks or breaks.
  • The bathroom has a sink and shower/tub and they are working. Pipes and faucets are not leaking. The hot and cold water handles are in place and working.
  • The walls are not damaged. There is no peeling paint.
  • Plate covers for outlets and switches are not cracked or broken.
  • The kitchen stove is working.
  • There is an emergency or fire exit (such as fire stairs or an exit through windows). It is not blocked by furniture or other items not easily moved.
  • Clothing dryers (in units or laundry rooms) are properly vented to the outside.

See the top 20 deficiency examples found in REAC inspections (PDF).

REAC inspections vs. other routine inspections +

In addition to REAC inspections, properties also have routine inspections. Your property manager is required to give you notice of any type of inspection. Your state or local government may also have laws and regulations around inspections.

  • Routine inspections are often done by property managers. They include a visual check of your rental property to make sure you are following your lease. The property manager will also look for health and safety issues. Work orders may be made during or after a routine inspection so issues can be fixed. These inspections may happen multiple times a year. They also help prepare your property for REAC inspections.
  • If you live in a multifamily housing property, the property will also have regular Management and Occupancy Reviews (MORs). These are done by a Project-Based Contract Administrator (PBCA). PBCAs are contracted (or hired) by HUD to make sure property owners are following HUD’s rules and guidance. They help make sure you are being treated fairly and are provided with a decent, safe, and sanitary home. The PBCA makes sure any issues found during REAC inspections are fixed.
  • Your building may have other types of inspections as well. For example, a building code inspection by your local government.
 

Who inspects the properties?

Qualified inspectors complete REAC inspections. Inspectors are usually employees, contractors of the local public housing agency (PHA), or inspectors contracted by HUD. HUD inspectors must successfully complete and pass a HUD certification course prior to conducting inspections on behalf of HUD.

Note for Tribal housing: As sovereign nations, each tribe chooses an organization to manage its HUD-funded or assisted housing programs. These are called tribally designated housing entities (TDHEs). Like PHAs, TDHEs oversee housing inspections that follow HUD standards. Learn more from the Office of Native American Programs.

 

How often do REAC inspections occur?

Type of housing Inspection frequency
Public housing, multifamily housing, HUD-assisted nursing homes and assisted living facilities
  • Inspected every 1 to 3 years. Properties that score well are inspected less often.
Housing choice vouchers
  • Before you move in.
  • Then, every 1 to 2 years.
 

Inspectors can’t look at your unit if you ask them to
If you live in public or multifamily housing, you can’t ask a REAC inspector to look at your unit on the day of an inspection. A computer randomly selects buildings and units for inspection. If you have concerns about the safety of your housing, report the issue to the property manager or the HUD contact as described below.

 

 

Report an issue or concern

If you have concerns about the safety or condition of your home, you can report an issue. Depending on what the issue is, this may result in a special inspection. This would be in addition to a regularly scheduled REAC inspection.

 

Step 1

Report the issue to your landlord, property owner, or manager

 

This is an important first step. Your property manager is the best contact to address your concern. If they don’t know about an issue, they can’t help or fix it.

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Report maintenance issues quickly

Don’t wait until something is a “major” issue. Be sure to report problems or things that need to be fixed with your unit right away to your property manager. Make a note of the date you made the request.

Step 2

If they do not address the issue, contact your property’s HUD program administrator

 

The contact information for your property’s HUD program administrator depends on the type of housing you live in. If you don't know which type of housing you live in, ask your property manager or landlord.

Public housing and housing choice vouchers

Contact your local public housing agency (PHA).

Multifamily housing

Contact your Project-Based Contract Administrator (PBCA). PBCAs are contracted (or hired) by HUD to make sure property owners are following HUD’s rules and guidance. They help make sure you are being treated fairly and are provided with a safe, decent, and sanitary home.

PBCA contact information by state or territory:

Select your state to find your local PBCA.

Alabama

Navigate Affordable Housing Partners, Inc. (Alabama)
500 Office Park Drive
Suite 300
Birmingham, AL 35223
888-466-5572

1827 1st Avenue, North
Suite 100
Birmingham, AL 35203
888-466-5572

Arkansas

Southwest Housing Compliance Corporation
1124 South IH 35
Austin, TX 78704
888-842-4484

Arizona

Arizona Department of Housing
1110 W. Washington Street
Suite 280
Phoenix, AZ 85007
866-890-0177

California

Los Angeles LOMOD Corporation
515 Columbia Avenue
3rd Floor
Los Angeles, CA 90017
877-240-4904

California Affordable Housing Initiatives, Inc. (CAHI)
505 14th street
Suite 940
Oakland, CA 94612-1406
800-982-5221

Colorado

Colorado Housing and Finance Authority
1981 Blake Street
Denver, CO 80202-1272
303-297-7442

Connecticut

Navigate Affordable Housing Partners, Inc.
1827 1st Avenue North
Suite 100
Birmingham, AL 35203
888-466-5572

District of Columbia

Assisted Housing Services Corporation
20000 Polaris Parkway
Suite 110
Columbus, OH 43240
800-982-5219

Assisted Housing Services Corporation
880 East 11th Avenue
Columbus, OH 43211-2771
800-982-5219

Delaware

Delaware State Housing Authority
26 The Green
Dover, DE 19901
888-363-8808

Delaware State Housing Authority
18 The Green
Dover, DE 19901
888-363-8808

Florida

North Tampa Housing Development Corporation, Inc.
4300 West Cypress St.
Suite 970
Tampa, FL 33607
800-982-5232

Goergia

National Housing Compliance
1975 Lakeside Parkway
Suite 310
Tucker, GA 30084
888-530-8266

Hawaii

Hawaii Public Housing Authority
1002 N. School Street
Honolulu, HI 96813
866-591-6218

Illinois

Georgia HAP Administrators, Inc.
1875 Lakeside Parkway
Suite 310
Tucker, GA 30084
888-530-8266

Iowa

Iowa Finance Authority
1963 Bell Avenue
Suite 200
Des Moines, IA 50315
800-432-7230

Idaho

Idaho Housing & Finance Association
565 West Myrtle
P.O. Box 7899
Boise, ID 83707-1899
855-505-4700

Indiana

Indiana Housing & Community Development Authority
30 South Meridian St.
Suite 1000
Indianapolis, IN 46204
317-656-8808

Kansas

Kansas Housing Resources Corporation
611 South Kansas Avenue
Suite 300
Topeka, KS 66603-3803
800-752-4422

Kentucky

Kentucky Housing Corporation
1231 Louisville Road
Frankfort, KY 40601-6191
844-797-5078

Louisiana

Louisiana Housing Corporation
2415 Quail Drive
Baton Rouge, LA 70808
888-454-2001

Massachusetts

Massachusetts Housing Finance Agency
One Beacon Street
Boston, MA 02108
800-452-4668

Maryland

Maryland Department of Housing & Community Development
7800 Harkins Road
Lanham, MD 20706
877-863-9583

Maine

Maine State Housing Authority
353 Water Street
Augusta, ME 04330-4633
800-452-4668

Michigan

Michigan State Housing Development Authority
735 East Michigan Avenue
P.O. Box 30044
Lansing, MI 48909
844-674-3224

Minnesota

Minnesota Housing Finance Agency
400 Wabasha Street North
Suite 400
St Paul, MN 55102
800-657-3769

Mississippi

Navigate Affordable Housing Partners, Inc.
500 Office Park Drive
Suite 300
Birmingham, AL 35223
888-466-5572

Missouri

Missouri Housing Development Commission
4625 Lindell
Suite 300
St. Louis, MO 63108-3729
866-605-7467

Montana

Montana Department of Housing
301 South Park Avenue
P.O. Box 200548
Helena, MT 59620-0548
800-761-6264

North Carolina

North Carolina Housing Finance Agency
3508 Bush Street
Raleigh, NC 27609-7509
866-318-0808

North Dakota

North Dakota Housing Finance Agency
P.O. Box 1535
Bismarck, ND 58502-1535
800-292-8621

Nebraska

Housing Authority of the City of Bremerton (Nebraska)
345 6th Street, Suite 200
Bremerton, WA 98337-1860
877-792-9175

New Hampshire

New Hampshire Housing Finance Authority
32 Constitution Drive
Bedford, NH 03110
800-640-7239

New Jersey

New Jersey Housing and Mortgage Finance Agency
637 South Clinton Avenue
P.O. Box 18550
Trenton, NJ 08650-2085
800-654-6873

New Mexico

New Mexico Mortgage Finance Authority
344 Fourth Street SW
Albuquerque, NM 87102
800-657-9647

Nevada

Washoe Affordable Housing Corporation
1525 East Ninth Street
Reno, NV 89512-3012
888-202-9036

New York

New York State Housing Trust Fund Corporation
Hampton Plaza
38-40 State Street
Albany, NY 12207
866-641-7901

Ohio

Columbus Metropolitan Housing Authority (Ohio)
2000 Polaris Parkway
Suite 201
Columbus, OH 43240
877-506-3552

Columbus Metropolitan Housing Authority dba Assisted Housing Services Corporation
880 East 11th Street
Columbus, OH 43211-2771
877-506-3552

Oklahoma

Oklahoma Housing Finance Agency
100 N.W. 63rd Street
Suite 200
Oklahoma City, OK 73126
800-436-1347

Oklahoma Housing Finance Agency
2054 N.W. 63rd Street, Suite 140
Oklahoma City, OK 73126
800-436-1347

Oregon

Oregon Housing & Community Services
725 Summer Street NE, Suite B
Salem, OR 97301-1266
800-453-5511

Pennsylvania

Pennsylvania Housing Finance Agency
211 North Front Street
P.O. Box 8029
Harrisburg, PA 17105
877-253-7709

Puerto Rico

Puerto Rico Housing Finance Corporation
PO Box 71361
San Juan, PR 00936-8461
787-765-7577

Rhode Island

Rhode Island Housing & Mortgage Finance
44 Washington Street
Providence, RI 02903-1721
800-427-5560

South Carolina

South Carolina State Housing Finance & Development Authority
300-C Outlet Pointe Boulevard
Columbia, SC 29210
800-540-4241

South Dakota

South Dakota Housing Development Authority
PO Box 1237
Pierre, SD 57501-1237
800-540-4241

Tennessee

Tennessee Housing Development Agency
502 Deaderick Street
3rd Floor
Nashville, TN 37243-0900
800-314-9320

Texas

Southwest Housing Compliance Corporation
1124 South IH 35
Austin, TX 78704
888-842-4484

Utah

Norm Dicks Government Center
345 6th Street
Suite 200
Bremerton, WA 98337
877-792-9175

Vermont

Vermont State Housing Authority
One Prospect Street
Montpelier, VT 05602-3556
855-243-4100

Virginia

Navigate Affordable Housing Partners, Inc.
1827 1st Avenue North
Suite 100
Birmingham, AL 35203
888-466-5572

Wisconsin

Wisconsin Housing & Economic Development Authority
201 West Washington Avenue, Suite 700
P.O. Box 1728
Madison, WI 53701-1728
800-943-9430

West Virginia

West Virginia Housing Development Fund
814 Virginia Street East
Charleston, WV 25301
888-334-6065

Housing Development Fund
5710 MacCorkle Avenue SE
Charleston, WV 25304
800-933-9843

Wyoming

Cheyenne Housing Authority
3304 Sheridan Street
Cheyenne, WY 82009
866-628-7222

 

Note: The PBCA name and contact number for your property should also be posted and available to you in a common area. For example, in the laundry area, by the mailboxes, offices, or community room. You can also ask your property manager for the PBCA contact information.

Step 3

If your issue is still not resolved, contact your local HUD office

 

Find your local HUD Office:

What to include when you report an issue to HUD:

  • Describe the problem.
  • State if it is an emergency and why (how does it affect your health or safety).
  • Include your unit number and building name.
  • Provide your contact information.
  • Include the initial response from your building management and/or PHA or PBCA from when you reported the issue.

 

What to know when reporting an issue or concern

  • Keep a written record of your conversations: Include any email, text, or handwritten conversations. Keep track of the date and time you spoke.
  • You shouldn’t have to pay for issues to be resolved. You should never have to pay for fixes to your unit due to normal “wear and tear.” Nor should you be charged to make fixes happen faster. You may need to pay if you caused the damage by neglect or destructive behavior. If you feel your housing provider is not providing you with a decent, safe, and sanitary home, you can report a bad landlord.
  • Report retaliation or discrimination: HUD has policies that protect you when reporting a concern. You can file a discrimination complaint.
  • Other steps you can take: You can join or form a tenant group, resident council advisory board, or other local housing advocacy group. You can speak to your local elected government officials about your concerns. You can also find free or low-cost legal help or aid.
 

 

Step-by-step: REAC inspection process

 

Step 1

Notification

 
  • Public and multifamily housing: Your property management (housing provider or landlord) will let you know the planned date and time of an upcoming inspection. Usually, the local public housing agency (PHA) tells your property management 14 days before an inspection.
  • Housing choice voucher participants: Your PHA will contact you and/or your landlord to schedule an inspection. If you need an initial move-in inspection, you must work with your potential landlord or property manager and PHA to schedule the inspection.
Step 2

Inspection

 
  • Public and multifamily housing: Inspectors only inspect some rental units during an inspection. Inspectors don’t choose what building or units they inspect. Instead, a computer randomly selects which buildings and units will be inspected that day. If your unit is selected, you may choose to leave or stay in your home during the inspection. If you aren’t home, the inspection will take place without you.
  • Housing choice voucher participants: Your inspection will be in-person or conducted virtually via a mobile smart device. If virtual, either you, the landlord, or a chosen representative (a proxy) will use a smartphone to complete the inspection. These inspections typically take between 15 to 30 minutes.

Notes on inspectors

  • You may ask to see the badge or credentials of anyone who comes to your unit. Your property manager or representative will likely be with the inspector during an inspection.
  • The inspector may take photos of issues they find. They should not take photos of your personal belongings.
  • You can report unacceptable behavior or an issue with an inspector by contacting HUD’s Technical Assistance Center.
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Safety protocols during the COVID-19 pandemic

Inspectors will practice social distancing and wear personal protective equipment (PPE) based on detailed HUD safety protocols. The Centers for Disease Control and Prevention’s (CDC’s) most recent guidance informs these protocols. Currently, HUD is giving your housing provider or landlord 28 days notice before an inspection.

You may refuse an inspection of your unit. Tell your housing provider or inspector of any COVID-19 health-related concerns. The inspector will select a different unit to inspect.

Step 3

Inspection results

 

Your property owner or manager will be notified of the inspection results. Contact your property representative if you have any questions about your unit’s inspection. You can also ask them for the property’s inspection information (the results or report). Properties must pass their inspection and fix issues (or deficiencies) that the inspector finds.

 

 

Properties that fail inspection

[Icon: Time to fix serious health and safety issues]

Public housing and multifamily properties

If a property fails an inspection or the inspector finds issues (or deficiencies), the owner must:

  • Correct any serious health or safety defects at once.
  • Make a plan to address all other reported housing issues in both inspected and uninspected units and throughout the property.

Note for multifamily properties: Your Project-Based Contract Administrator (PBCA) will follow up to make sure these issues are fixed. This is often done during a Management and Occupancy Review (MOR). If the property owner will not or can’t correct the failing housing conditions, HUD may end its contract with the owner and move you to other housing.

Housing choice voucher rental properties

If the property fails the initial move-in inspection and the landlord refuses to fix the issue, you may need to find another apartment to lease. Work with your public housing agency (PHA) to find another rental property.

If a property fails an annual inspection:

  • Your landlord must correct any serious health or safety defects at once. The property must be re-inspected the next day.
  • HUD typically gives landlords 30 days to correct the issues and have the property re-inspected.

If they are not able to resolve the issue, work with your PHA to figure out how you can break your lease and find a new place to live.

 

 

Get help and other resources

Contact information

Public housing, housing choice vouchers, and other HUD-assisted housing

Customer Service Center
1-800-955-2232
Monday – Friday (except for federal holidays)
9:00 a.m. – 5:00 p.m. EST

 

Multifamily properties

Project-Based Contract Administrator (PBCA)
PBCAs are contracted (or hired) by HUD to make sure property owners are following HUD’s rules and guidance. You can contact your PBCA with questions, concerns, and issues.

PBCA contact information by state or territory:

Select your state to find your local PBCA.

Alabama

Navigate Affordable Housing Partners, Inc. (Alabama)
500 Office Park Drive
Suite 300
Birmingham, AL 35223
888-466-5572

1827 1st Avenue, North
Suite 100
Birmingham, AL 35203
888-466-5572

Arkansas

Southwest Housing Compliance Corporation
1124 South IH 35
Austin, TX 78704
888-842-4484

Arizona

Arizona Department of Housing
1110 W. Washington Street
Suite 280
Phoenix, AZ 85007
866-890-0177

California

Los Angeles LOMOD Corporation
515 Columbia Avenue
3rd Floor
Los Angeles, CA 90017
877-240-4904

California Affordable Housing Initiatives, Inc. (CAHI)
505 14th street
Suite 940
Oakland, CA 94612-1406
800-982-5221

Colorado

Colorado Housing and Finance Authority
1981 Blake Street
Denver, CO 80202-1272
303-297-7442

Connecticut

Navigate Affordable Housing Partners, Inc.
1827 1st Avenue North
Suite 100
Birmingham, AL 35203
888-466-5572

District of Columbia

Assisted Housing Services Corporation
20000 Polaris Parkway
Suite 110
Columbus, OH 43240
800-982-5219

Assisted Housing Services Corporation
880 East 11th Avenue
Columbus, OH 43211-2771
800-982-5219

Delaware

Delaware State Housing Authority
26 The Green
Dover, DE 19901
888-363-8808

Delaware State Housing Authority
18 The Green
Dover, DE 19901
888-363-8808

Florida

North Tampa Housing Development Corporation, Inc.
4300 West Cypress St.
Suite 970
Tampa, FL 33607
800-982-5232

Goergia

National Housing Compliance
1975 Lakeside Parkway
Suite 310
Tucker, GA 30084
888-530-8266

Hawaii

Hawaii Public Housing Authority
1002 N. School Street
Honolulu, HI 96813
866-591-6218

Illinois

Georgia HAP Administrators, Inc.
1875 Lakeside Parkway
Suite 310
Tucker, GA 30084
888-530-8266

Iowa

Iowa Finance Authority
1963 Bell Avenue
Suite 200
Des Moines, IA 50315
800-432-7230

Idaho

Idaho Housing & Finance Association
565 West Myrtle
P.O. Box 7899
Boise, ID 83707-1899
855-505-4700

Indiana

Indiana Housing & Community Development Authority
30 South Meridian St.
Suite 1000
Indianapolis, IN 46204
317-656-8808

Kansas

Kansas Housing Resources Corporation
611 South Kansas Avenue
Suite 300
Topeka, KS 66603-3803
800-752-4422

Kentucky

Kentucky Housing Corporation
1231 Louisville Road
Frankfort, KY 40601-6191
844-797-5078

Louisiana

Louisiana Housing Corporation
2415 Quail Drive
Baton Rouge, LA 70808
888-454-2001

Massachusetts

Massachusetts Housing Finance Agency
One Beacon Street
Boston, MA 02108
800-452-4668

Maryland

Maryland Department of Housing & Community Development
7800 Harkins Road
Lanham, MD 20706
877-863-9583

Maine

Maine State Housing Authority
353 Water Street
Augusta, ME 04330-4633
800-452-4668

Michigan

Michigan State Housing Development Authority
735 East Michigan Avenue
P.O. Box 30044
Lansing, MI 48909
844-674-3224

Minnesota

Minnesota Housing Finance Agency
400 Wabasha Street North
Suite 400
St Paul, MN 55102
800-657-3769

Mississippi

Navigate Affordable Housing Partners, Inc.
500 Office Park Drive
Suite 300
Birmingham, AL 35223
888-466-5572

Missouri

Missouri Housing Development Commission
4625 Lindell
Suite 300
St. Louis, MO 63108-3729
866-605-7467

Montana

Montana Department of Housing
301 South Park Avenue
P.O. Box 200548
Helena, MT 59620-0548
800-761-6264

North Carolina

North Carolina Housing Finance Agency
3508 Bush Street
Raleigh, NC 27609-7509
866-318-0808

North Dakota

North Dakota Housing Finance Agency
P.O. Box 1535
Bismarck, ND 58502-1535
800-292-8621

Nebraska

Housing Authority of the City of Bremerton (Nebraska)
345 6th Street, Suite 200
Bremerton, WA 98337-1860
877-792-9175

New Hampshire

New Hampshire Housing Finance Authority
32 Constitution Drive
Bedford, NH 03110
800-640-7239

New Jersey

New Jersey Housing and Mortgage Finance Agency
637 South Clinton Avenue
P.O. Box 18550
Trenton, NJ 08650-2085
800-654-6873

New Mexico

New Mexico Mortgage Finance Authority
344 Fourth Street SW
Albuquerque, NM 87102
800-657-9647

Nevada

Washoe Affordable Housing Corporation
1525 East Ninth Street
Reno, NV 89512-3012
888-202-9036

New York

New York State Housing Trust Fund Corporation
Hampton Plaza
38-40 State Street
Albany, NY 12207
866-641-7901

Ohio

Columbus Metropolitan Housing Authority (Ohio)
2000 Polaris Parkway
Suite 201
Columbus, OH 43240
877-506-3552

Columbus Metropolitan Housing Authority dba Assisted Housing Services Corporation
880 East 11th Street
Columbus, OH 43211-2771
877-506-3552

Oklahoma

Oklahoma Housing Finance Agency
100 N.W. 63rd Street
Suite 200
Oklahoma City, OK 73126
800-436-1347

Oklahoma Housing Finance Agency
2054 N.W. 63rd Street, Suite 140
Oklahoma City, OK 73126
800-436-1347

Oregon

Oregon Housing & Community Services
725 Summer Street NE, Suite B
Salem, OR 97301-1266
800-453-5511

Pennsylvania

Pennsylvania Housing Finance Agency
211 North Front Street
P.O. Box 8029
Harrisburg, PA 17105
877-253-7709

Puerto Rico

Puerto Rico Housing Finance Corporation
PO Box 71361
San Juan, PR 00936-8461
787-765-7577

Rhode Island

Rhode Island Housing & Mortgage Finance
44 Washington Street
Providence, RI 02903-1721
800-427-5560

South Carolina

South Carolina State Housing Finance & Development Authority
300-C Outlet Pointe Boulevard
Columbia, SC 29210
800-540-4241

South Dakota

South Dakota Housing Development Authority
PO Box 1237
Pierre, SD 57501-1237
800-540-4241

Tennessee

Tennessee Housing Development Agency
502 Deaderick Street
3rd Floor
Nashville, TN 37243-0900
800-314-9320

Texas

Southwest Housing Compliance Corporation
1124 South IH 35
Austin, TX 78704
888-842-4484

Utah

Norm Dicks Government Center
345 6th Street
Suite 200
Bremerton, WA 98337
877-792-9175

Vermont

Vermont State Housing Authority
One Prospect Street
Montpelier, VT 05602-3556
855-243-4100

Virginia

Navigate Affordable Housing Partners, Inc.
1827 1st Avenue North
Suite 100
Birmingham, AL 35203
888-466-5572

Wisconsin

Wisconsin Housing & Economic Development Authority
201 West Washington Avenue, Suite 700
P.O. Box 1728
Madison, WI 53701-1728
800-943-9430

West Virginia

West Virginia Housing Development Fund
814 Virginia Street East
Charleston, WV 25301
888-334-6065

Housing Development Fund
5710 MacCorkle Avenue SE
Charleston, WV 25304
800-933-9843

Wyoming

Cheyenne Housing Authority
3304 Sheridan Street
Cheyenne, WY 82009
866-628-7222

 

Or contact your multifamily regional center or local office.

Other resources

Resident resources +

Federal resources:

Non-governmental resources:

Flyers and brochures for residents +

Fair housing resources and discrimination help +

  • Housing discrimination: Federal law prohibits housing discrimination based on your race, color, national origin, religion, sex, family status, or disability. If you have been trying to buy or rent a home or apartment and you believe your rights have been violated, you can file a fair housing complaint.
  • Housing Choice Vouchers: File a Housing Choice Voucher complaint by calling 1-800-955-2232 or sending an email to Public Housing’s Customer Service at HUD-PIHRC@tngusa.net.
  • Bad landlords in federal housing: Many landlords have been fined or prevented from doing business with the federal government because they failed to provide safe and decent housing for people living in poverty, while benefiting from taxpayer funds. Find out how to report a bad landlord.
  • Fraud, waste, and abuse: If you are aware of fraud, waste, and abuse in HUD programs and operations, report it to HUD’s Inspector General Hotline.

Domestic violence, abuse, and people at risk hotlines +

  • National Domestic Violence Hotline: 1-800-799-7233 or TTY 1-800-787-3224 is a confidential hotline for anyone experiencing domestic violence, looking for information, or questioning unhealthy aspects of their relationship. If you can’t speak safely on the phone, text “START” to 88788 or visit the website to start an online chat.
  • Childhelp National Child Abuse Hotline: 1-800-422-4453 is available 24/7 to talk confidentially with anyone experiencing child abuse, seeking resources or information, and referrals.
  • RAINN Sexual Assault Hotline: 1-800-656-4673 is available 24/7 to talk confidentially with anyone experiencing sexual violence and needing crisis support.
  • National Runaway Safeline: 1-800-786-2929 provides support to at-risk youth and their families 24/7 through phone, email, and live chat.
  • National Human Trafficking Resource Center: 1-888-373-7888 is available 24/7 to confidentially provide help to victims of human trafficking.