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⚠ In Crisis? Call or Text 988 >>

How can we help?

HomelessnessHomelessness
Affordable Places to LiveAffordable Places to Live
HomeownershipHomeownership
Report Housing DiscriminationReport Housing Discrimination
Rent Relief & Eviction ResourcesRent Relief & Eviction Resources
Speak to a Housing CounselorSpeak to a Housing Counselor
Housing Quality & Improved Living ConditionsHousing Quality & Improved Living Conditions
Disaster ResourcesDisaster Resources
Native American ProgramsNative American Programs

HomelessnessHomelessness

What issue are you facing?
Where to get help
I am at-risk for or currently experiencing homelessness and need immediate help, what should I do?

HUD is not a direct service provider, but HUD supports many organizations that provide housing assistance and/or supportive services to people. For direct assistance, please refer to the following resources:

  • If you need emergency shelter within the five boroughs of New York City, dial 311.
  • For direct assistance dial 2-1-1 and press 6 for homeless services
  • For Veterans who need temporary housing shelter outside of normal business hours:
    • Call Volunteers of America (available 24/7) at (213) 563-7979.
    • If you do not receive a response within 30 minutes of your call, please text “Unhoused Veteran in Need of Transitional Housing” to (213) 563-7979 or (213) 500-7889
  • For a full list of homeless shelters in the state of New York, visit Homeless Shelters Directory. See here for a full list of local Department of Social Services offices.
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I am experiencing domestic violence, what are my options?

  • If you are in danger, please call 911 or a national hotline. HUD is not a direct service provider and does not provide individual counseling, crisis response, or legal services to individuals who have experienced domestic violence, dating violence, sexual assault, stalking, and/or human trafficking.
    • National Hotline: Call (800) 799-SAFE (7233) or TYY: (800) 787-3224
    • Or text “START” to 88788
  • For more information and to connect to a local service provider in your area, please see Help for Survivors.
  • If you are in New York City, review your rights and options here.
    • At any time, a tenant can apply for an emergency transfer or obtain any form by visiting the local Property Management Office or the NYCHA Self-Service Portal.
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I am a veteran and at-risk for or currently experiencing homelessness, what should I do?

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I am in the following counties and am at-risk for or currently experiencing homelessness, where can I get help?

Counties: Albany, Buffalo, Erie, Rochester Counties, or the five boroughs of New York City

  • The five boroughs of New York City:
  • Buffalo and Erie Counties:
  • Albany County:
  • Rochester County:
    • If you are in need of emergency shelter now, call the Monroe County Department of Human Services: (585) 753-2780 from 8AM to 3PM, Monday-Friday. After 3 PM and on Weekends/Holidays call (585) 442-1742.
    • Visit the Rochester Homelessness page for more resources.
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I need more help, what else may be available for me?

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I need help finding a job or gaining an education, what should I do?

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What is Section 3, and what are the requirements in my area?

  • Learn more about Section 3 requirements: to promote training, employment, contracting, and other economic opportunities to low- and very low-income persons.

Affordable Places to LiveAffordable Places to Live

What issue are you facing?
Where to get help
I am in search of affordable places to live, where can I get help?
  • HUD is not a direct service provider. For direct assistance, please refer to the following resources:
  • If you are a person with disabilities, review HUD's Information for Persons with Disabilities.
  • If you are a veteran, see what resources may be available for you for Supportive Housing, or if you qualify for a VA Home Loan.
  • Use the HUD Resource Locator to find affordable housing opportunities near you.
    • Please note: the HUD Resource Locator does not show property vacancy. HUD also does not have applications for these properties, information about vacancies or waitlists. Please call the management company to inquire about vacancies, wait lists or the application process.
  • HUD sells both single family homes and multifamily properties – view HUD Homes for Sale.
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I need rental assistance (i.e. Section 8) from HUD, am I eligible and how do I apply?

HUD has rental assistance and housing resources through the Public Housing and Housing Choice Voucher programs.

Public Housing

  • Public Housing provides decent and safe rental housing for eligible low-income families, the elderly and persons with disabilities. HUD provides federal aid to local Public Housing Authorities (PHA) that manage public housing for low-income residents at rents they can afford.
  • Eligibility: Public Housing is limited to low-income families and individuals. A Public Housing Authority determines eligibility based on 1) annual gross income, 2) whether you qualify as elderly, a person with disabilities or as a family, and 3) U.S. citizenship or eligible immigration status.
  • To apply, contact your local Public Housing Authority.

Housing Choice Voucher (commonly known as Section 8)

  • The Housing Choice Voucher (HCV) program assists low-income families, the elderly, and the disabled to afford decent, safe and sanitary housing in the private market. Housing assistance is provided through HUD on behalf of the family or individual, so participants can find their own housing. You can use an HCV to pay for all or part of the rent.
  • Eligibility: A Public Housing Authority will determine eligibility for the housing choice voucher program based on the total annual gross income and family size, U.S. citizenship and specified categories of non-citizens who have eligible immigration status.
  • To apply, contact your local Public Housing Authority. During the application process, a Public Housing Authority will collect information on family income, assets and family composition. The Public Housing Authority will use this information to determine program eligibility and the amount of the housing assistance payment.
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I am a senior and looking for an affordable place to live, where can I get help?
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I am experiencing domestic violence, what are my options?
  • If you are in danger, please call 911 or a national hotline. HUD is not a direct service provider and does not provide individual counseling, crisis response, or legal services to individuals who have experienced domestic violence, dating violence, sexual assault, stalking, and/or human trafficking.
    • National Hotline: Call 1-800-799-SAFE (7233) or TYY: 1-800-787-3224
    • Or text “START” to 88788
  • For more information and to connect to a local service provider in your area, please see Help for Survivors.
  • If you are in New York City, review your rights and options here.
    • At any time, a tenant can apply for an emergency transfer or obtain any form by visiting the local Property Management Office or the NYCHA Self-Service Portal.
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What is the current waiting time for public housing in New York?
I currently have a Housing Choice Voucher (Section 8) in New York City and need to complete annual recertification, view/reschedule inspections, or other help.
What additional housing resources are available to me?

There are other opportunities for affordable housing in addition to the Housing Choice Voucher (Section 8) program and HUD subsidized public and private housing.

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HomeownershipHomeownership

What issue are you facing?
Where to get help
I am facing foreclosure, what can I do?
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How can I get help with my utility bills?
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Where can I get information about becoming a homeowner?
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I am interested in buying a HUD home, where can I find information about HUD homes?
How do I learn about Federal Housing Administration (FHA) loans and programs?
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I need to know how to pay off my FHA loan, where do I find this information?
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I need home improvements, what are my options?
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I am worried about lead-based paint, where can I find information about it?
I think I've received an unfair appraisal due to discrimination, what can I do?
  • Get Help from the Task Force on Property Appraisal and Valuation Equity.
I also have income issues; what other resources may be available for me?
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Report Housing DiscriminationReport Housing Discrimination

What issue are you facing?
Where to get help
I need to report housing discrimination, where do I go?

* The Fair Housing Act prohibits discrimination because of race, color, national origin, religion, sex (including gender identity and sexual orientation), familial status, or disability.

Rent Relief & Eviction ResourcesRent Relief & Eviction Resources

What issue are you facing?
Where to get help
I am facing eviction, what can I do?

HUD is not a direct service provider, but HUD supports many organizations that provide housing assistance and/or supportive services to people. For direct assistance, please refer to the following resources:

 

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I am having issues with my management company and/or building (ex. no heat, hot water, etc.)
  • If you are living in a HUD-subsidized or HUD-assisted building, or if you are receiving HUD-funded rental assistance:
    • Contact CGI in New York to file a complaint at (866) 641-7901 or (800) 662-1220 (TTY); 8:30am – 5:30pm Monday through Friday
  • If you are not living in a HUD-subsidized or –assisted building or receiving HUD-funded rental assistance:
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I need rental payment assistance, where can I get help?
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I need utility payment assistance, where can I get help?
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I want to know the income limit for public housing and/or the fair market rent maximum for my area.
  • Find the income limits for public housing here.
  • Fine the fair market rents here.
I also have income issues, what other resources may be available for me?
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I need help finding a job or gaining an education, what should I do?
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What is Section 3, and what are the requirements in my area?
  • Learn more about Section 3 requirements: to promote training, employment, contracting, and other economic opportunities to low- and very low-income persons.
Resources directories in multiple languages:
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Speak to a Housing CounselorSpeak to a Housing Counselor

What issue are you facing?
Where to get help
I'd like to speak with a housing counselor, what can they assist me with?
  • Becoming a homeowner
  • Foreclosure assistance
  • Reverse mortgages
  • Home improvements/repairs to my home
  • Renting

Speak with a HUD Approved Housing Counselor. A HUD Approved Housing Counseling Agency can offer advice customized to your housing needs.

 

Housing Quality & Improved Living ConditionsHousing Quality & Improved Living Conditions

What issue are you facing?
Where to get help
I am in HUD-funded housing, where can I find information about my property/unit inspection?
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What are housing quality standards?
  • Housing Choice Voucher (HCV) program regulations set forth basic housing quality standards (HQS) which all units must meet before assistance can be paid on behalf of a family and at least annually throughout the term of the assisted tenancy. More information is available here: Housing Quality Standards.
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I am worried about lead-based paint. Where can I find this information?
What are my options for home improvement?

There are various federal loan programs and community-based programs to help with home repairs and improvements. Learn more about HUD’s Home Improvements programs.

The programs and resources listed below help homeowners in New York with home repairs and improvements:

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What other resources may be available for me?
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DisasterResourcesDisaster Resources

What issue are you facing?
Where to get help
I have experienced a disaster and need to register with FEMA. What do I do?
  • Immediately after a disaster, FEMA, the U.S. Small Business Administration, and other government agencies offer initial assistance. HUD then provides additional support for ongoing recovery through programs and partnerships.
  • Register with FEMA online at: www.disasterassistance.gov
  • Register through FEMA’s disaster app on your smartphone. If you haven’t downloaded the app yet, you can go to https://www.fema.gov/about/news-multimedia/mobile-products
  • Call (800) 621-3362. Phone lines are open 7 a.m. to 7 p.m. local time, seven days a week until further notice. Multilingual operators are on duty.

 

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I have experienced a disaster and need to reach out to my Local Red Cross for help. Where do I go?
I experienced a disaster and need help.
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Native American ProgramsNative American Programs

What issue are you facing?
Where to get help
I need to contact my local ONAP Office. How do I do that?
  • Contact my Local ONAP Office; New York is located in HUD's Eastern Woodlands office.
What tribal programs are available to me?
I need 184 Loan Information, where do I look?
I am having issues with my HUD funded Tribally Designated Housing Entity (TDHE), where do I go?
  • Reach out to your local ONAP Staff; New York is located in HUD's Eastern Woodlands office.
How do I apply for Tribal HUD Veterans Affairs Supportive Housing (VASH)?

My Local Office Information


For assistance at all times, we encourage you to utilize the self-help resources above.

If you are unable to have your questions answered from the resources above, please click on the Need More Help button below to contact your local office for further assistance.

 

Need More Help?

 

New York Regional Office
Jacob K. Javits Federal Building
26 Federal Plaza, Suite 3541
New York, NY 10278-0068

Get Directions

[Phone Icon]Phone: (212) 264-8000
TTY: Dial 7-1-1 (Not available in all areas)

 

[Fax Icon] Fax: (212) 264-0927

Alicka Ampry-Samuel, Regional Administrator

 

Buffalo Field Office
300 Pearl Street, Suite 301
Buffalo, NY 14202

Get Directions

[Phone Icon]Phone: (716) 551-5755
TTY: Dial 7-1-1 (Not available in all areas)

 

[Fax Icon] Fax: (716) 551-5787

Lisa Pugliese, Field Office Director

 

Albany Field Office
52 Corporate Circle
Albany, NY 11203-5121

Get Directions

[Phone Icon]Phone: (518) 862-2801
TTY: Dial 7-1-1 (Not available in all areas)

 

[Fax Icon] Fax: (518) 464-4300

Lisa Pugliese, Acting Field Office Director

 

Interested in learning more about what HUD is doing in your community?

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⚠ In Crisis? Call or Text 988

HOUSING INSTABILITY CAN BE VERY DISTRESSING

If you are struggling, in crisis, or need help for yourself or someone else, please call or text 988 or visit 988lifeline.org to get connected with a trained listener. This lifeline provides emotional support to people who are experiencing emotional distress 24 hours a day, 7 days a week, in the United States.

SAMHSA Helpline:
This Helpline provides 24-hour free and confidential help. You can get treatment referrals and information about mental health and drug or alcohol use disorders, prevention, and recovery in English and Spanish.

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