HUD has centralized its Mortgagee compliance functions into a single point of contact, designated as the Mortgagee Compliance Manager (MCM). All documentation related to Mortgagee compliance must now be electronically scanned and uploaded into P260. HUD's Mortgagee Compliance Manager, effective September 1, 2020, is Information Systems Networks, Corp., (ISN).
Mortgagees - HUD uploads FHA cases to P260 once a month on the first Sunday following the 15th of every month. Only FHA cases that are being reported correctly to SFDMS that are at least 60+ days delinquent and are actively insured are included in the data upload. It is each servicer's responsibility to accurately report to HUD's SFDMS system to ensure all appropriate cases are included in each monthly download. For additional information concerning cases not in P260, please click the following link: "P260 Case Research".
As a reminder for P260 access:
Mortgagees - You will be required to be the primary SuperUser and to set up access for any vendor or agent you use in managing your Property Preservation & Protection work. Please refer to Sec.A.1.a. of HUD's SFH Handbook 4000.1, the Mortgagee remains fully responsible for proper servicing as the actions of the servicer/agent will be considered to be the actions of the Mortgagee. You may assign your vendor/agent a SuperUser status in the P260 Portal and, in turn, they will have the access needed to set up their staff assigned to your company's preservation work.
Vendors/Agents - Your lender must give you access to the P260 Portal. Your access can be that of a SuperUser so you may provide access to your staff. Additionally, you must have a separate login for each lender you represent or for which you need access into the P260 Portal.
Information Systems Networks, Corp., (ISN) can be reached at:
ISN Western Operation Center
Attention: Mortgagee Compliance Manager
2000 N Classen Blvd #3200
Oklahoma City, OK 73106
Toll Free: (888) 619-7835
FAX: (405) 602-1520
ISN Emails:
ISN Customer Service
Email: mcm-info@isncorp.com
Reconsideration/Rescission Requests - Demands/Reconveyances
Email: mcm-appeals@isncorp.com
Voluntary Reconveyances
Email: mcm-volreconvey@isncorp.com
Re-Acquisition (return a property to HUD inventory)
Email: mcm-reconveyance@isncorp.com
Notification of Violations
Email: mcm-violations@isncorp.com
HECM (Reverse Mortgages) Overallowables
Email: HECMoverallowables@isncorp.com